FAQ

  1. Locate your GCN code starting with the letter G.

Note: If your gift package comes from a reseller (i.e .: Forfaiterie, Outgo, Prestige Gift Boxes, etc.), we invite you to send us information about your package, your coordinate and the date you wish to reserve by email at info@kavatours.com.

  1. Visit our website.
  2. Select the desired package.

Note: The value of your package can be applied to any package of the company.

  1. Select the date of your choice and click Book now.
  2. Select the desired departure point for your tour (applicable only on guided tours).
  3. Enter the number of people to add to your order and click Continue.

Note: Do not use “Use promo code or gift certificate” option appearing on this page.

  1. Enter your details in the booking form and click Continue.
  2. Under the payment page, select the payment method by Gift Certificate, enter your GNC code starting with the letter G and click Apply.

Note: You will have the option to pay the remaining balance of your order by credit card only (if applicable).

  1. Repérez votre code GCN débutant par la lettre G.

Remarque: Si votre forfait cadeau provient d’un revendeur (i.e.: Forfaiterie, Outgo, Coffrets Prestige, etc.), nous vous invitons à nous communiquer les informations de votre forfait ainsi que vos coordonnées et la date que vous souhaitez réserver par courriel: info@kavatours.com.

  1. Rendez-vous sur notre site web.
  2. Sélectionnez le forfait désiré.

Remarque: la valeur de votre forfait peut être appliqué sur n’importe quel forfait de l’entreprise.

  1. Sélectionnez la date de votre choix et cliquez sur Réserver maintenant.
  2. Sélectionnez le point de départ de votre excursion (applicable seulement sur les excursions guidées).
  3. Entrez le nombre de personnes à ajouter à votre commande et cliquez sur Continuer.

Remarque: ne pas utiliser l’option Utiliser un code promo ou un certificat cadeau de cette page.

  1. Entrez vos coordonnées dans le formulaire de réservation et cliquez sur Continuer.
  2. Sous la page de paiement, sélectionnez le mode de paiement par Gift Certificate, entrez votre code GNC débutant par la lettre G et cliquez sur Appliquer.

Remarque: Vous aurez l’option de payer la balance restante de votre commande par carte de crédit seulement (si applicable).

Pour vérifier la disponibilité de votre forfait, consultez la page du forfait dès maintenant.

To check the availability of your package, visit the page of the product on our website.

We advise you to book as soon as possible as places are often limited for our guided tours and that we frequently post full.

Depending on availability, you can book for the number of people you want. You can add your guests to your booking or simply invite them to book online on our website.

There is no expiration date on gift certificates. The monetary value of your package is protected for life. The amount paid for your package will never be lost.

However, the service to which he gives entitlement is guaranteed one year after the date of purchase. This means that if the price of the service to which he was originally entitled has increased since his purchase, the company is entitled to charge you the missing balance.

The monetary value of your package may be applicable to any other package of the company. No refunds will be given for a lower value package.

It is only possible to apply your gift certificate on packages offered by the company.

Purchases made online on routedesvins.com or kavatours.com are refundable up to 24 hours following the purchase. After this time, purchases are non-refundable.

To cancel an order made online, contact us by email at the following address: info@kavatours.com

If you have lost your gift certificate, please contact our customer service department at info@kavatours.com

To know all the details about your gift certificate, we invite you to visit the page of your package on our website.